First and foremost, thank you for shopping Kim Shui for your purchase! If you have previously sent an email, please rest assure that we will follow up with you at our earliest convenience. We are working hastily to address your issue.
We ship internationally!
Because many of our items are currently made to order, we can only allow exchange of products. Once you place an order, we immediately make the garment just for you.
As we are making each piece to and based on your personal order - we source and buy the fabrics for you.
Our priority is that our customers are happy and love what they've purchased so we are more than happy to make an exchange of size or store credit for any items with a sizing issue.
WITHIN 3 days (72 hours) of the delivery date, you may return full priced items. Email us at info[@]kimshui.net immediately for return authorization information.
AFTER 3 days (72 hours) of the delivery date, NO RETURNS OR EXCHANGES.
Our terms and conditions pertaining to returns are as follows:-
Customer has to bear shipping cost both sides if he/she wants to return the item. Our return policy is however subject to the following:
(a) Items should be returned unused. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.
(b) Unidentified returns may be returned to the sender.
(c) A re-stocking fee of 20% applicable for all types of returns.
(d) Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
(f) All custom made and made to measure orders are non-returnable.
We will not exchange or accept returns to any items that have been used, have any stains, emit body odors or perfume scents.
$14 Flat rate shipping.
International shipping is available, shipping cost depends on weight.
$20 shipping via First Class Priority USPS.
$50 shipping via Tracked Priority USPS and UPS/Fedex